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SUPPORT
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Frequently Asked Questions (FAQ)


Getting Started

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How do I register?
  • Registering for Hunky Bingo is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play bingo.
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Does Hunky Bingo run on a Mac or a PC?
  • You can run the Hunky Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at Hunky Bingo. We do recommend that for a better gaming experience you play through a broadband connection.
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Banking, Deposits and Withdrawals

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How can I claim my welcome offer?
  • After you've signed up for an account, you can claim your welcome offer when you make your first deposit. Simply deposit £10 or more using promo code: HUNKY and your bingo tickets and spins will be added to your account.
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What do I get with my welcome offer?
  • When you sign up and make your first deposit, you'll receive £80 of bingo tickets and 10 spins. You'll receive 60 tickets (worth £30) to the Street Party bingo room and 4 bingo tickets (worth £40) to the Big Bang bingo room. Your spins will be credited on Fluffy Favourites.
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What Deposit methods do you accept?
  • All banking is provided by Brigend, a wholly owned subsidiary of Cassava Enterprises Gibraltar Limited. We accepts most payment methods including Visa, Mastercard, Maestro and PaySafe card.
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How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below (take the table from the T&Cs).
  • Please find our withdrawal policy here.
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What is the minimum amount I can deposit?
  • You can deposit as little as £5 at one time
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I have made a withdrawal, when will the money be in my bank account or on my credit card?
  • It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2 working days from your original request. However your bank or Credit Card Company may take up to 6 working days from then to complete the process.
  • We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
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How will my transactions appear on my bank or credit card?
  • Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL
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Support

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How can I contact the support team?
  • The Hunky Bingo Customer Support Team is available to answer any questions you may have about your account or the game.
  • You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Support page.
  • Finally, you can contact the team on the telephone on this number, 0808 2389 814 any time.
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Security

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Is it legal to play bingo online at Hunky Bingo?
  • Hunky Bingo is operated by Cassava Enterprises (Gibraltar) Limited, which is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions. Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
  • Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.. We adhere to their strict regulations on fair play and prize payouts.
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Will my personal details be safe?
  • We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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Game Play

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How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Hunky Bingo.
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What happens if I have purchased my cards and I get disconnected from the game?
  • As soon as your cards are purchased, you are in the game regardless of your connection status.
  • The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
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Why can I not connect to the chat server?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
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Can I keep my card numbers from game to game?
  • Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  • If you do not like the numbers of your issued cards, you can simply get a new batch by clicking on the arrows below the bingo cards.
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I received a Free Spins voucher, how do I claim it?
  • Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
  • Email:
  • Phone: (toll free, UK only)
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WELCOME OFFER

DEPOSIT £10+
& CLAIM £70 OF BINGO

TICKETS & 10 FREE SPINS!

PROMO CODE: HUNKY

First time depositors only. Min deposit: £10. Max offer: Bingo Tickets worth £70 (£30 on Street Party & £40 on Big Bang) plus 10 Free Spins (on Fluffy Favourites with winnings capped at £1). All winnings will be credited to your real money bankroll. Valid until further notice. Full T&Cs apply.

It only takes 2 minutes to register!



Here's why you'll love Hunky Bingo...


WHY HUNKY BINGO IS THE BEEFIEST SITE AROUND

WAGER-FREE OFFERS

All winnings are paid as cash and with no wagering requirements, plus they'll come hand-delivered by one of our Hunks. Well...two out of three isn't bad!

GOT A SPARE PENNY?

Every day we'll give you a scratchcard for your chance to win some huge prizes! Rewards include free spins, cash prizes and more, so keep an eye out!

LIFEGUARDS 24/7

If you ever find yourself stranded on our site, our Hunks are here to help - 24/7! So, any issues that occur will be resolved quickly and efficiently! You can count on us!

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BINGO

Missed leg day? Not a problem, we'll run you through our most popular bingo rooms!

PLAY BINGO

THE BEST BINGO GAMES

Enjoy the latest and greatest bingo rooms around, all from your mobile!

SLOTS

Play more than 300 of the best slot games instantly, including record breaking jackpots

Jingle Spin
Jingle Spin
PLAY
Xmas Cash
Xmas Cash
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Flowers Xmas
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Fruit Shop Xmas
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Very Merry Christmas
Very Merry Christmas
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Secrets of Christmas
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Leprechaun Carol
Leprechaun Carol
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Santa
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Shaman's Dream
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Temple of Iris
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Starburst
Starburst
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Lost Island
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Noughts and Crosses
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Fireworks Frenzy
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Rainbow Riches Pick n Mix
Rainbow Riches Pick n Mix
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Action Bank
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Cash Stax
Cash Stax
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99 Time
99 Time
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Irish Luck
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7's to Burn
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Fiddle Dee Dough
Fiddle Dee Dough
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Beat the Bobbies
Beat the Bobbies
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ALOHA! Cluster Pays
ALOHA! Cluster Pays
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Finn and the Swirly Spin
Finn and the Swirly Spin
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88 Fortunes
88 Fortunes
PLAY
Dragon Kingdom
Dragon Kingdom
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Montezuma
Montezuma
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Twin Spin
Twin Spin
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Crown Gems Hi Roller
Crown Gems Hi Roller
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Berryburst
Berryburst
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PLAY SLOTS
LIFE'S A BEACH AT HUNKY BINGO, SO SIT BACK, RELAX AND MAKE SOME FRIENDS ALONG THE WAY WHILST YOU ENJOY THE BEST BINGO ROOMS AROUND!

GET DAILY FREE SPINS, DAILY FREE BINGO & ACCESS TO EXCLUSIVE BINGO ROOMS!

You can get your hands on the beefiest offers and rewards just for playing here at Hunky! Fly through the levels to earn bigger and better rewards, whilst keeping track of your progress!

DOESN'T MATTER WHERE YOU ARE, WE'VE GOT YOU COVERED

If you'd like to spend your night with the Hunks indoors or out on the town, you can! Enjoy Hunky Bingo, anywhere, any time, on any device!

THE ONLY QUESTION LEFT IS...
WHY WOULD YOU GO ANYWHERE ELSE?

JOIN NOW

WAGER-FREE OFFERS

All winnings are paid as cash and with no wagering requirements, plus they'll come hand-delivered by one of our Hunks. Well...two out of three isn't bad!

GOT A SPARE PENNY?

Every day we'll give you a scratchcard for your chance to win some huge prizes! Rewards include free spins, cash prizes and more, so keep an eye out!

LIFEGUARDS 24/7

If you ever find yourself stranded on our site, our Hunks are here to help - 24/7! So, any issues that occur will be resolved quickly and efficiently! You can count on us!

You must opt-in to Email and SMS in order to have access to the Rewards & Promotions!

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